Dodge tied for first place in the J.D. Power 2020 Initial Quality Study, coming ahead of 31 competitors in this look at new vehicle reliability. This is the first time a domestic car maker has earned top honors.
Problems per vehicle
The IQS looks at problems owners had with new 2020 cars and trucks during the first three months of ownership. A lower Initial quality score indicates fewer problems and higher vehicle quality. The IQS looks at components and parts that fail, as well as features that are not user-friendly or don’t work the way customers think they should. Dodge scored 136 problems experienced per 100 vehicles. The 2020 IQS included 223 questions across nine categories including infotainment technology, screens and controls, driver assistance, problems under the hood, exterior and interior issues and heating and cooling systems.
Gold Plant Award
Fiat Chrysler Automobiles also won an award for plant quality. The manufacturing facility in Toluca, Mexico, where the Dodge Journey is built, was awarded a Gold Plant Quality Award for the American region. In years past, the Japanese auto manufacturers have swept the IQS awards, but this year domestic car makers took the top honors.
The 2020 Initial Quality Study is the industry standard for new vehicle reliability projections. Learn more about Dodge and its high-quality vehicles at Ed Murdock CDJR!